Refund policy
Refund & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a 30-day money-back guarantee and an exchange policy.
Exchange Policy
Customers can request an exchange within 7 days from the date of receiving the order.
The product must be returned in its original condition, and the packaging must not be damaged.
The product should not be broken, and the packaging must be kept intact.
If the product has been opened or used but still meets the above conditions, an exchange may be considered.
How to Request an Exchange
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Contact us within 7 days of receiving your order.
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Provide your order number and a brief description of the issue.
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Once your exchange request is approved, you will need to return the product to us in its original condition.
Shipping Costs
Customers are responsible for shipping costs when requesting an exchange, except in cases where the product is defective or the error occurred on our side.
Refund Process (Cash on Delivery)
If you qualify for a refund, our delivery person will visit your address within 7 to 30 days (depending on the exchange type) to inspect the returned product and issue the refund in cash.
Refunds will be issued directly in cash at the time of the product exchange.
Important Notes
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Refunds or exchanges will not be processed if the product is damaged or the packaging is lost or broken.
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Refunds will be processed directly through our delivery service in cash, based on the exchange process.
Contact Us
If you have any questions or need assistance, feel free to reach out to our customer service team at:
📧 support@sahtak.shop
📞 +964 770 123 4567